Refund policy

Here's the personalized Refund & Exchange Policy. Same caveat — the connected app can't write legal policies directly, so paste this in yourself:

Steps: Shopify Admin → Settings → Policies → Refund policy → paste below → Save.

Refund & Exchange Policy

At Zebvik, we strive to provide high-quality products and a smooth shopping experience. Please read our policy carefully before placing an order, as it outlines all conditions related to cancellations, returns, replacements, and refunds.

1. Order Cancellation Policy

Customers may request order cancellation within 12 hours of placing the order.

Cancellation requests must be made via email or WhatsApp within this 12-hour window.

Orders cannot be cancelled once they have been shipped.

If cancellation is approved within the allowed time, further processing will be initiated accordingly.

2. Prepaid (Paid) Orders Policy

For prepaid orders, no refunds will be issued once the order is placed.

If a customer places a wrong order (wrong model, product, or variant):

  • The order will not be refunded.
  • The product can only be exchanged or replaced with another product.
  • Shipping and handling charges must be paid by the customer.

In cases where the order cannot be fulfilled from our side:

  • The customer will be provided with store credit, reward points, or alternative offers.
  • Direct monetary refunds will not be provided.

3. Cash on Delivery (COD) Orders Policy

For COD orders, customers may request a return within 24 hours of delivery.

Refunds (if applicable) will be processed after deducting COD charges and logistics costs, including a flat shipping handling fee of ₹79.

Customers must provide valid proof (as mentioned below) to initiate any return or replacement.

4. Return & Replacement Request Guidelines

Customers must raise a request:

  • Within 24 hours for COD delivered orders
  • Within 3 days for general exchange/replacement requests

To initiate a return or replacement, customers must email:

  • Order details
  • Product images
  • Clear unboxing video (mandatory)

5. Mandatory Unboxing Video Requirement

A proper unboxing video is compulsory for any claim regarding:

  • Damaged product
  • Wrong item received
  • Missing items

The video must:

  • Start before opening the package
  • Clearly show the sealed package
  • Show the issue in detail

Without valid video proof, no return, replacement, or complaint will be accepted under any circumstances.

6. Damaged, Defective, or Incorrect Product

If a product is received in damaged, defective, or incorrect condition:

  • Replacement will be initiated only after verification of the unboxing video.
  • Once approved, the next process will be initiated within 4–5 working days.

We ensure proper packaging, but damages during transit may occur. In such cases, we will assist you based on valid proof.

7. Exchange Policy

Exchange requests must be raised within 3 days of delivery.

After approval:

  • Reverse pickup will be arranged within 1–2 working days.
  • Replacement product will be dispatched within 3–5 working days after successful pickup and quality check.

8. Reverse Pickup Policy

Products must be returned:

  • In unused and original condition
  • With original packaging
  • Along with invoice/bill

Important conditions:

  • Customer must self-ship the product, OR
  • Pay additional charges to re-arrange pickup

Pickup will be attempted only once. If the pickup fails due to customer unavailability, additional charges may apply for rescheduling.

9. Refund Policy

We do not offer refunds for delivered orders. Instead, we provide store credit for eligible returns.

Store Credit Terms:

  • Issued after successful product inspection
  • Valid for 12 months from the date of issue
  • Can be used for future purchases on our store

In exceptional cases where refunds are approved:

  • Refunds will be processed within 4–5 working days after quality check and approval
  • Refunds will be made only to the original payment method or provided bank account

10. Important Policy Statement

Once an order is delivered:

  • No monetary refund will be provided
  • Only store credit or replacement options will be available

We clearly state: "We do not offer any refund against an order that has been delivered. We offer store credit for products returned to us in original condition. Store credit will be valid for 12 months."

11. Non-Eligible Conditions (No Refund / No Exchange / No Return)

The following cases are strictly not eligible:

  • Wrong product selected by the customer
  • No unboxing video proof available
  • Requests made after the allowed time period
  • Products purchased under:
    • SALE offers
    • BUY 1 GET 1 deals
  • Products purchased using store credit
  • Minor variation between product image and actual product
  • Used, damaged (by customer), or tampered products
  • Products priced ₹599 or below

12. Order Modification

Orders cannot be modified or changed once shipped. Customers may request exchange only after delivery, subject to policy conditions.

13. Quality Disclaimer

Product images shown on the website are for representation purposes. Slight variations in color, design, or finish may occur. Such differences will not be considered valid reasons for return or refund.